Terms and Conditions

By accessing and using the Citaredy platform ("the Service"), operated by LEAD MEDIA SPA (Tax ID 77.218.325-9), a Chilean Sociedad por Acciones operating under the commercial brand Citaredy ("we", "us"), you accept these terms and conditions in full. If you do not agree with any of these terms, you must not use the Service.

Citaredy is an AI-powered virtual assistant that manages customer messages for businesses in the beauty and wellness industry. It currently operates on WhatsApp and Instagram; the Messenger integration is in preparation and will be enabled progressively. Citaredy is a Meta Tech Provider and provides its services on behalf of the businesses that connect their Meta accounts to the platform. The Service includes:

• Automatic replies to customer inquiries
• Appointment and calendar management
• Dashboard to manage the business
• Public booking page

To use the Service you must create an account by providing truthful and complete information. You are responsible for keeping your access credentials confidential and for all activity that occurs under your account.

The Service is offered through recurring (monthly or annual) subscription plans. The prices and features of each plan are available on our website and are stated in Chilean pesos, plus applicable VAT. We reserve the right to modify prices with 30 days' prior notice; changes do not affect the period already paid.

Payments are processed through MercadoPago, our authorized payment provider. The subscription renews automatically at the end of each period until the User cancels it from the dashboard or by request. Unless applicable law provides otherwise, payments for periods already started are non-refundable. We do not store credit- or debit-card data on our servers; that data is handled directly by the payment processor. The User is responsible for any unjustified chargebacks it originates.

The Service uses artificial-intelligence models to process and reply to messages. While we strive to provide accurate responses, the User acknowledges and accepts that:

• AI-generated responses are based exclusively on user-configured data (services, hours, frequently asked questions) and may contain errors, inaccuracies or omissions
• Responses, confirmations and bookings are generated automatically, do not constitute a human-reviewed statement, and are not guaranteed to always be correct or appropriate for every situation
• The User is solely responsible for supervising the assistant's operation, adjusting its configuration, and reviewing or confirming critical actions (for example, bookings, cancellations or charges) before treating them as final
• Messages processed by the AI are stored to operate the Service and improve its quality
• The Citaredy assistant is a task-specific automation tool (appointment and message management), not a general-purpose artificial-intelligence assistant. Neither LEAD MEDIA SPA nor its AI provider (OpenAI) use Meta Platform Data or message content to train or improve artificial-intelligence models
• The assistant answers honestly and discloses that it is an automated (artificial-intelligence) assistant when the customer asks, and never claims to be a human being

The Service integrates with Meta platforms. WhatsApp and Instagram currently operate; the Messenger integration is in preparation. LEAD MEDIA SPA is a Meta Tech Provider under the corresponding Meta program. By connecting your Meta accounts to Citaredy:

• You authorize Citaredy to access and process messages on your behalf through Meta's APIs
• You agree to comply with the Meta Platform Terms and the Meta Developer Policies
• Citaredy processes Meta Platform Data solely on the User's behalf and in accordance with the User's instructions and authorization, for the sole purpose of providing the services described in these terms, and for no other purpose
• Citaredy will not use Meta Platform Data for purposes other than those described in this document and in our Privacy Policy
• Messaging through Meta channels is subject to Meta's 24-hour messaging window policy. Outside that window, messages can only be sent using templates approved under each channel's policies
• Meta Platform Data and message content are not used to train or improve artificial-intelligence models, whether by LEAD MEDIA SPA or its providers

We are not responsible for changes, interruptions, suspensions or limitations that Meta imposes on its platforms, APIs or policies, including the possible removal or blocking of a number, account or permission. Nor are we responsible for changes to the terms or availability of our other technology providers.

To provide the Service, Citaredy shares data with the following trusted sub-processors, each under data-processing agreements:

• OpenAI (gpt-4o-mini and Whisper) — AI message processing and audio transcription
• Supabase — Database, authentication and file storage (including images and profile pictures received in conversations)
• Vercel — Application hosting and execution
• Upstash — Request rate limiting and temporary handling of conversation context, which may transiently include message content and images while they are processed
• MercadoPago — Payment and subscription processing
• Sentry — Error monitoring and technical diagnostics, which may log technical identifiers associated with a request and, only when an error occurs, a reconstruction of the on-screen session with text and images masked
• Resend — Sending transactional emails (for example, notifications and confirmations)

We reserve the right to update this sub-processor list. Significant changes will be notified at least 15 days in advance.

When using the Service, you agree to:

• Not use the Service for illegal or unauthorized purposes
• Not send offensive or discriminatory content or content that violates third-party rights
• Comply with consumer-protection laws applicable in Chile
• Keep your business information up to date (hours, prices, services)
• Not attempt to access data of other users of the Service
• End-customer consent (opt-in): you are solely responsible for obtaining valid opt-in consent from your end customers before messaging them, in accordance with Meta's policies and Chilean law, and you represent and warrant that your contact lists were lawfully obtained
• Regulatory compliance: you are responsible for complying with data-protection and consumer-protection law with respect to your end customers, in your capacity as the controller of that data

The User will hold harmless and indemnify LEAD MEDIA SPA, its representatives and collaborators against any third-party claim, demand, fine, penalty, loss or expense (including reasonable legal fees) arising from: (i) use of the Service in breach of these Terms or of Meta's policies; (ii) sending messages to recipients without valid opt-in consent; (iii) the content uploaded, sent or managed by the User through the Service; and (iv) the User's breach of applicable law, including data-protection and consumer-protection law.

All intellectual-property rights in the Service, including software, design, trademarks and content, belong to LEAD MEDIA SPA. Business and contact data entered by the user belong to the user.

The Service is provided "AS IS" and "AS AVAILABLE", without express or implied warranties of uninterrupted availability, absence of errors, absolute security or fitness for a particular purpose, to the maximum extent permitted by Chilean law.

Unless a specific service-level agreement (SLA) has been agreed in writing, we do not guarantee uninterrupted availability or a minimum percentage of uptime. We may carry out scheduled maintenance, updates or interruptions, seeking to minimize their impact.

To the maximum extent permitted by Chilean law, LEAD MEDIA SPA will not be liable for indirect, incidental, special, punitive or consequential damages arising from the use of, or inability to use, the Service, including, by way of example only: loss of clients, missed appointments, lost profits, data loss, or inappropriate AI assistant responses.

Notwithstanding the foregoing, LEAD MEDIA SPA's total and aggregate liability for any claim arising from the Service will not exceed the total amount actually paid by the User in the twelve (12) months prior to the event giving rise to the liability.

These limitations and exclusions do not apply to damages caused by willful misconduct or gross negligence, to personal injury, or to liabilities that Chilean law does not allow to be limited or excluded, including the non-waivable rights that the law grants to consumers.

The Service facilitates the management of messages and appointments, but does not constitute medical, dental, legal, financial or any other kind of professional advice. The responses generated by the assistant are purely informational and operational in nature, and should not be considered a substitute for the judgment of a qualified professional.

We may suspend or terminate your access to the Service if you breach these terms, with 15 days' prior notice except in cases of serious violations. In the event of termination, you will have access to export your data for 30 days.

We will not be liable for failures or delays caused by events beyond our reasonable control, including acts of God or force majeure, internet or third-party service failures, and changes, interruptions or suspensions of providers such as Meta, OpenAI, Vercel, Supabase, Upstash, Sentry, Resend or MercadoPago.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force. These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding the Service. The User may not assign these Terms without our prior written consent; LEAD MEDIA SPA may assign them in the context of a reorganization, merger or asset transfer, notifying the User.

We reserve the right to modify these terms at any time. We will notify significant changes by email at least 15 days in advance. Continued use of the Service after notice constitutes acceptance of the new terms.

These terms are governed by the laws of the Republic of Chile. Any controversy arising from these terms or the Service will be submitted to the ordinary courts of justice seated in the city of Santiago, Chile, without prejudice to the non-waivable rights that the law grants to consumers.

For questions about these terms, contact us at contacto@citaredy.com.

These terms are provided in Spanish as required by Chilean law. Below is a brief summary in English. The Spanish version prevails in case of discrepancy.

Citaredy is an AI-powered virtual assistant platform operated by LEAD MEDIA SPA (Tax ID 77.218.325-9, doing business as Citaredy), based at Fresia 7500, BL 1, Dep. 103, Condominio St. Gallen, La Florida, Región Metropolitana de Santiago, Chile. LEAD MEDIA SPA is a Meta Tech Provider that processes messages from WhatsApp and Instagram (Messenger coming soon) on behalf of business users. Users are responsible for their account activity, for obtaining valid opt-in consent from their end customers, and for complying with the Meta Platform Terms and applicable data-protection and consumer law; users also agree to indemnify us for misuse. The Service is provided "as is" and "as available". Our total liability is capped at the fees paid in the 12 months before the event giving rise to the claim, except for willful misconduct, gross negligence, personal injury, or liabilities that cannot be limited under Chilean law. AI processing uses OpenAI (gpt-4o-mini and Whisper); neither we nor OpenAI use Meta Platform Data or message content to train AI models. Payments are processed through MercadoPago. Disputes are subject to the ordinary courts of Santiago, Chile. For inquiries: contacto@citaredy.com.